Complaints

§1. General Provisions

1.1. This document outlines the complaint submission and handling procedures for the Noodlemagazine website, accessible at noodlemagazine.plus (hereinafter referred to as: "Website").

1.2. Detailed information regarding the nature of the Website's operations is specified in the Terms of use.

§2. Scope of Responsibility

2.1. The Website Operator (hereinafter referred to as: "Operator") explicitly states that:
a) The Website is solely promotional in nature;
b) No fees are charged to Users;
c) Is not a party to transactions between Users and the external websites it advertises;
d) Is not the recipient of payments made by Users;
e) Does not provide streaming services or video content access.

2.2. The Operator is not responsible for:
a) The operation of the external websites it advertises;
b) Quality of services provided by the external websites it advertises;
c) Availability of materials on the external websites it advertises;
d) Payment processing conducted by the external websites it advertises;
e) Pricing policies of the external websites it advertises;
f) Technical issues occurring on the external websites it advertises.

§3. Complaint Procedure

3.1. The Operator hereby informs that it:
a) Does not accept complaints regarding services provided by the external websites it advertises;
b) Does not mediate in the complaint process for the external websites it advertises;
c) Does not forward complaints to the external websites it advertises;
d) Does not conduct mediation in disputes with the external websites it advertises.

3.2. All complaints concerning:
a) Processed payments;
b) Quality of services provided;
c) Material availability;
d) Technical issues;
e) Other aspects of operations of the external websites should be directed to the owner of the external website where the payment was made.

§4. Instructions for Users

4.1. In case of issues with services provided by the external websites, Users should:
a) Retain proof of payment;
b) Contact the external website's support directly;
c) Follow the terms and complaint procedures of the specific external website.

4.2. The Operator recommends:
a) Reading the external website's terms of service before making payments;
b) Reviewing the external website's complaint procedure;
c) Keeping transaction confirmations;
d) Documenting any technical issues.

§5. Scope of Website-Related Complaints

5.1. The Operator only processes complaints regarding:
a) Website operation;
b) Advertising content posted on the Website;
c) Website functionality.

5.2. Complaints about the Website should be:
a) Submitted electronically to the address specified in the Legal Disclosures;
b) Include a detailed description of the issue;
c) Specify the date when the issue occurred.

§6. Final Provisions

6.1. The Operator reserves the right to modify this document.

6.2. Changes become effective on the date of their publication on the Website.

6.3. For matters not regulated herein, U.S. law and the provisions of the following documents shall apply:
a) Terms of use;
b) Legal Disclosures.